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Frequently Asked Questions

1.How do ensure the quality of the products?

szpromo.com sources unique, hi tech products from China Mainland factories. The factories are often OEM manufacturers for big, well-known electronics brands. Their product quality is excellent, but we know that sometimes, factory production line error rates are simply not strict enough. You need to maintain a near-perfect image with your customers, and that means the minimum of product problems.

To guarantee the quality of the products you buy from szpromo.com, we've put in place a rigorous Quality Control process for all our products.
Every product you buy from szpromo.com has been quality controlled by our QC technicians before it was put on the warehouse shelves.

All products are visually inspected for good appearance.

All products are switched on and have their main functions tested one by one.

All packages are checked to ensure they contain the correct accessories. Accessories such as earphones and cables are tested as well.

No other supplier in China will go to the same lengths to guarantee the quality of your products.

That's why at szpromo.com we promise you:

2.Is it safe to buy from szpromo.com?

If you're having any doubts about importing from China, you're right to be cautious. Here's some key information about szpromo.com to give you more confidence in starting out with your new China Wholesale supplier:

szpromo.com is the leading wholesaler in China for consumer electronics, based in the city of Shenzhen in Mainland China. Goods are shipped worldwide by air freight and couriers such as DHL and UPS, via Hong Kong.

nlike most Chinese export /trading companies, or factories, there is no minimum order restriction. You can buy products in any order quantity - even 1 piece samples - from a wide selection of the latest electronics products. So you can test products and find out about the details of importing from szpromo.com before you're committed to any large orders;

You can pay by credit card through Paypal, which offers total buyer protection and avoids having to share any of your financial information;

Dropshippers can send single items directly from szpromo.com to their customers, and get overall discounts based on their total order volume;

All the products you buy from szpromo.com are covered by a 12 month guarantee, and are carefully inspected for quality before packing - which is one additional level of QA over and above what is done in the factory;

You're supported by friendly English speaking staff before and after placing an order, and you can get full product information and support even before purchasing;

Your goods are packed carefully, and the packages are correctly labelled and accompanied by all the paperwork that's needed for smooth clearance through your country's Customs.


3.Why you can trust szpromo.com?

When you pay for orders on szpromo.com you do not need to share any of your confidential financial details with szpromo.com and you're protected by Paypal's money back guarantees;

szpromo.com Wholesale Ltd is an officially registered company both in China and Hong Kong;

szpromo.com has been accredited by third party credit review and awarded "Gold Supplier, Trust Pass" status on the world's largest B2B platform, Alibaba.com;

The szpromo.com website is certified "Hacker Safe" by Scanalert and is also verified by ValidatedSite.

4.How To Contact szpromo.com?

szpromo.com Working Hours
Our team is in the office Beijing Time (GMT +8) 8am - 6pm Monday through Saturday
We plan to extend these hours soon: we'd be delighted to hear your feedback.

Phone:(+86) 755 23762836/ (+1)-800 679 3681

Fax: (+86) 755 27187107

Email: info@newchinawholesale.com
info@szpromo.com

 

5.How Are Goods Shipped To Me From China?

♦ We'll ship your goods to you by air express courier.
♦ The choice of courier varies according to country, but most countries currently have a choice of some or all of: DHL, FedEx, and UPS. China EMS is also available for certain countries.
♦ Small orders can also be shipped very cheaply by Air Mail. The option will appear automatically in the checkout if your goods weight is not too high.
♦ For bulk orders we can also arrange to make the goods available at our warehouse for your own forwarder to collect, or we can offer good freight rates for bulk air shipment or sea freight.
♦ Air express courier: after dispatch from the szpromo.com warehouse in Shenzhen, China, the shipment goes to the airport in Hong Kong or in Guangzhou, and goes to your nearest major logistics hub. From there the goods are delivered by the courier's local services.
♦ Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, szpromo.com will assist as much as possible.
♦ In certain countries, courier packages are subject to abnormal delays due to Customs inspection. In these cases we also offer a special China Express Air Mail service for no extra charge. Please enquire if you believe this applies to your country.

6.How Fast Can I Get My Products?

Products Production is completed After we send out your goods, we email you the courier tracking number within 1 working day.Transit time from China to your delivery destination, including delivery by courier to your door, is normally only 3-5 days.

7.Returns and Refunds?

♦ This means if there is a quality defect that causes the device to be unacceptable for sale or unusable during the 15 days after dispatch from our warehouse, we will accept a return and either repair the item, replace the item with an identical new item, replace the item with an equivalent item that you accept, or offer credit or a refund.
♦ If you experience any problem with a product bought from szpromo.com, contact us first and we will do our best to advise you.
♦ Any returns must be discussed with szpromo.com Customer Support in advance, and authorized so they are sent with the correct paperwork.
♦ All returned products must be sent together with the original packaging and accessories unless an exception is agreed in advance.
♦ In the event of any returned goods where you are requesting a repair / replacement / refund under the warranty, your shipping costs returning the products to the szpromo.com warehouse in China are payable by you, and cannot be compensated by szpromo.com.
♦ Physical damage to a product caused by the user invalidates the warranty. Opening products up, e.g. to repair or modify components, invalidates the warranty. Flashing the firmware or using non-approved software invalidates the warranty.

8.Worldwide Shipping and Legality

♦ We offer shipping worldwide to almost all locations on the planet. (We reserve the right to cancel and refund orders at our discretion, for example where shipping to a remote area is not feasible for any reason.)
♦ Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred. Please read the full small print below!
♦ Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.